Overview
Haven Space ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
This policy applies to all users of Haven Space, including landlords, boarders, and visitors to our website.
Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
(a) Information you provide directly:
• Account information: Name, email address, phone number, profile photo, and password when you create an account.
• Identity verification: Government-issued ID, proof of address, or other documents required for verification.
• Listing information: Property details, photos, pricing, availability, and descriptions for landlords.
• Application information: Rental preferences, employment details, and references for boarders.
• Communications: Messages, reviews, ratings, and support inquiries.
(b) Information collected automatically:
• Usage data: Pages visited, features used, search queries, and interaction patterns.
• Device information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Location data: Approximate or precise location (with your consent) to show relevant listings near you.
• Cookies: We use cookies and similar tracking technologies. See our Cookie Notice for details.
How We Use Your Information
We use the information we collect for the following purposes:
(a) Provide and improve our services: To facilitate property listings, bookings, payments, messaging, and other platform features.
(b) Personalize your experience: To show relevant listings, recommendations, and content based on your preferences and activity.
(c) Communicate with you: To send service updates, notifications, support responses, and marketing communications (with your consent).
(d) Verify identity and ensure safety: To confirm user identities, prevent fraud, and maintain a trusted community.
(e) Analyze and improve: To understand usage patterns, troubleshoot issues, and enhance our platform's functionality and user experience.
(f) Comply with legal obligations: To meet regulatory requirements, respond to legal requests, and protect our rights.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
(a) With other users: Landlords and boarders share necessary information to facilitate bookings and communications. This includes profile information, listing details, and messages.
(b) Service providers: We share information with trusted third-party providers who help us operate our platform, including payment processors, hosting services, analytics providers, and customer support tools.
(c) Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
(d) Protection of rights: We may disclose information to enforce our Terms of Service, protect our rights, or ensure the safety of our users.
(e) Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
(f) With your consent: We may share information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
(a) Encryption: We use industry-standard encryption (TLS/SSL) to protect data transmitted between your device and our servers.
(b) Access controls: We limit access to personal information to employees and contractors who need it to perform their duties.
(c) Secure storage: Your data is stored on secure servers with restricted access and regular security audits.
(d) Password protection: We use industry-standard hashing algorithms to protect your password.
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
(a) Access: You may request a copy of the personal information we hold about you.
(b) Correction: You may update or correct inaccurate information through your account settings or by contacting us.
(c) Deletion: You may request deletion of your account and associated personal information, subject to legal retention requirements.
(d) Portability: You may request a portable copy of your data in a commonly used format.
(e) Opt-out: You may opt out of marketing communications by unsubscribing through your account settings or the links in our emails.
(f) Restriction: You may request that we restrict processing of your data in certain circumstances.
To exercise these rights, contact us at privacy@havenspace.com. We will respond to your request within 30 days.
Children's Privacy
Haven Space is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe we may have information from or about a child under 18, please contact us at privacy@havenspace.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically. Your continued use of Haven Space after changes become effective constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@havenspace.com
Address: Haven Space, Philippines
Support: support@havenspace.com